These Terms of Usage govern your access and use of this Site. By accessing or using this Site, you agree to be bound by these Terms of Usage and any additional guidelines, restrictions, or rules that may be posted in connection with specific sections or services of this Site. All such additional posted guidelines, restrictions, or rules are hereby incorporated by reference into these Terms of Usage.
Kent Print reserves the right to make changes to this Site and to these Terms of Usage at any time without prior notice. You should review these Terms of Usage each time you access this Site.
You also agree that we may provide all legal communications and notices to you electronically by posting them on our website or, at our election, by sending an email to the email address you provided to us when you registered on our website. You may withdraw your consent to receive communications from us electronically by contacting customer care. However, if you withdraw your consent to receive our communications electronically, you must discontinue your use of your account.
All the terms and conditions and/or any transactions occurring online at www.kentprint.co.uk or by phone are subject to the laws of the United Kingdom. Kent Print is not responsible for delays and/or damages resulting from machinery breakdown, acts of God, and other actions, both governmental and otherwise, including but not limited to war, riot, seizure, and embargo. The tools available on www.kentprint.co.uk to create documents are the property of Kent Print and its affiliated companies. The Buyer’s order shall be deemed an acceptance of the Seller's terms. The Terms and conditions shall in all respects be governed by the law of the United Kingdom.
All orders are subject to acceptance by Kent Print. We reserve the right to reject any order at any time without recourse. We also reserve the right to change the price at any time even after we receive the order.
Due to the nature of the product, no returns can be made once the order is processed and/or shipped. Any claims for defects, damages, or shortages must be made in writing within two (2) business days after receipt of the merchandise. We will replace only those orders that were processed incorrectly. The replacement of the order will take place only after the receipt of returned merchandise. We will not replace the order if it is determined by us that the order was misused or mishandled by the buyer or part of the order was used by the buyer and part of the order is being returned.
If the Buyer's credit card is declined, Kent Print will not process the Buyer’s order. If the order is shipped and should the Buyer's account become delinquent, the Buyer agrees to pay a monthly finance charge of 2% (annual percentage rate of 24%) on the unpaid balance. If an account goes beyond the payment term's due date, unless specific arrangements are made, future purchases will require advance payment. In the event that Kent Print must commence legal action to enforce any terms of this agreement, the Buyer agrees to pay reasonable legal fees and costs.
Kent Print neither makes any explicit warranty nor implies or accepts any responsibility other than the possible replacement of the products that Buyer is buying. Kent Print may but does not guarantee the replacement of the defective product or credit the amount of the purchase price.
Shipping terms are F.O.B. UK. Kent Print will arrange for shipping with the carrier on behalf of the buyer. The Buyer will be fully responsible for the shipping and handling cost. Kent Print will not be responsible for the delay in delivery, loss, or damage of the order while the order is with the shipping carrier.
Kent Print will not be liable in contract or in tort (including negligence) to the customer for incidental or consequential damages, arising out of or resulting from anybody’s performance or nonperformance of our obligations. Kent Print shall not be liable to anyone for any kind of financial losses, costs, expenses, damages, and/or other economic damages. The Buyer agrees that the Buyer will not hold Kent Print responsible for any and all loss, cost, expense, and damages (including legal costs) on account of any and all manner of claims, demands, actions, and proceedings that may be instituted against Kent Print and its affiliated company (S) on grounds alleging that the said work violates any copyrights, trademarks, service marks, or is scandalous, or invades any person's right to privacy or other personal rights.
Kent Print and its affiliated company will not refund any money for the orders that were shipped or were cancelled after the order was being processed. If you are unhappy with any of your products please let us know within 5 days of receipt in writing, you must receive confirmation of this via email that we have received your intent. When you let us know, we may have our couriers come to collect the items from you (please have 100% ready and packaged in the original boxes) and we will re-print from the exact files you sent us previously. If any of the items have already been used and not returned to us we will not be able to offer refunds or re-prints. If we cannot find any reasonable fault with the items, we will not be able to refund or re-print; otherwise, we will be happy to refund or replace your goods. Any damages caused by our couriers are not under our liability; however, we will claim compensation from them and ensure your goods are re-printed once we receive the compensation from the couriers - you must notify Kent Print in writing, within 2 days of receiving your goods to state the damages. Kent Print are not responsible for checking any of your files/artwork/spellings; all guidelines are specified on this site: However, for extra advice, please get in touch with our Team before ordering. Our Team are here to help, so please ask questions and ask for advice prior to placing your order, if you need to. Refunds will not, under any circumstances, be given for delayed deliveries. Kent Print, due to the volume of orders processed, are unable to guarantee any delivery dates; so if you have an urgent deadline, please ensure you check with us if turnaround will be at all possible. We are always happy to post out our free sample packs to ensure you are happy with the quality of the goods before placing your order. This is your opportunity to see what the quality we produce is like before placing an order and spending any money.